We use Quick Assist to provide remote assistance. Quick Assist is built into Windows 10. If you are not using Windows 10 you should upgrade soon since Windows 7 was marked End of Life and no longer receives updates as of January 14th, 2020. If you are on Windows 7 then please install https://anydesk.com and provide us with the ID number.
If you are using Windows 10, click on the windows icon on the bottom left and type the word quick. You should see Quick Assist in the list, click it.
We will provide you with a 6 digit code to connect to your computer. Please let us know when you have this window open and ready for connection. We will generate a code, and you will need to type this code within 10 minutes of receiving it from us otherwise a new code will be generated.